![]() ![]() After yet another hour, I finally see a support person come online and ping her. ![]() I called five times with the same result. Regular server support is offline, dedicated server support is offline, and worst of all, the dedicated server support hotline (phone) starts playing a 30 second generic message and then HANGS UP ON YOU. the hosting company goes completely dark and is completely unreachable. After another hour, all of their customer support goes OFFLINE - i. After half an hour, I called back and they had no idea what was going on and refused to give me an ETA at this point. Things got progressively worse from there. After reporting the problem, I was told that the failed server would get rebooted within 15min. We went down again for the THIRD time, starting at 12:45am PT. Aplus.Net hosting has the WORST customer service ever in the history of all companies - Last night we experienced another nightmare scenario for a small, growing company.
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